I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. WiFi extenders:If you have a C4000 modem and would like to boost your signal, we recommend ordering a compatible WiFi extender on our Accessories Marketplace. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app CenturyLink C4000LG Greenwave DSL Modem Router Complete Kit Brand New. We've created a series of self-help and install videos to empower you to quickly get connected. This indicates nothing is connected to the modem port. I have a CenturyLink C4000LG modem/router. Internet Strength: 90%. If you still get a red light, you will need to, Once the status light ring on the front turns blue, the DSL light(s) should turn green to indicate it's connected and ready to finish. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. If you have questions we haven't answered, or if you need any additional support with setting up your modem. WiFi Protected Setup (WPS)is an easy way to connect devices to your WiFi network. Try this: Only the C4000BG and LG/LZ models have a DSL light. Continue to the Internet connection Setup. Previous image. So I called and got a fantastic tech out here, and found out the problem was not at my house, but down the street. If needed, you can download the same instructions below. Setting up new service? Helpful. We recently moved and got Century Link internet service, with the C4000LG modem. The red light indicates the modem isn't connecting to the CenturyLink network. Page 6 4. Yes I know it's a WIFI6 modem, but wifi 5 has been a lot more stable for my purposes and needs. Filters arenotneeded if you use theC4000XG. Plug the phone cord into a filter and then into the wall jack. But the function is basically the same. Works great. Works great, easy setup. The remaining setup will depend on your installation method (using the My CenturyLink app or the QuickConnect site) and how quickly you go through the steps. Option 2:Open a browser on your computer and go to http://connect.brightspeed.com(not"https"). In any case you get a nice . Option 2:Open a browser on your computer and go tohttp://connect.centurylink.com(not"https"). Secure WiFi is available on leased modems with model numbers 1100, 3000 and 4000. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, This gateway is tested and certified to run. For all following models: . Click Apply to finish the configuration. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? After a "forced" Windows 10 update (not upgrade), my three Windows 10 devices will not connect to the internet through my CenturyLink router, either through an ethernet connection or a wireless connection. This can depend on the age of your home. This modem purchased from Amazon, however, is quite a novel piece of engineering and works quite well. About Lumen | About CenturyLink | Careers |Investor Relations |Newsroom |Legal | Legal Notices | Privacy Notice | Tariffs |Customers with Disabilities | Site Map|Cookie Settings |CenturyLink in Your Area | CenturyLink.net |Quantum Fiber in Your Area |White/Yellow Pages |Centurylink Retailer Tried restarting and still having trouble? These are essential to make sure you get the best phone and internet connection. xbbd```b``] q:,`YH7T ; Modem Speed: 90%. Make sure the outlet is live. At that point, you can begin the installation process. Login to the modem via 192.168..1, the default login and password are you usually attached to the modem or the tech provides them. The DSL cord from the modem to the jack shouldnothave a filter. bZZ) But, if you don't want the app, no problem you can use a web browser on your computer to complete installation. 9.4. Century link C4000LG Bad Firmware issues. Editorial Score. We suggest using theMy CenturyLink appon your iOS or Android device to complete modem setup. Picked up right where the old one left off. Residential | Small Business| Enterprise| 2023 CenturyLink. It should turnsolidBLUEonceit has connected. Manage networks (SSIDs) Modem security settings. 3. The Zyxel C3000Z is one of CenturyLink's top recommended modems for its DSL internet service. 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream Not the right kind of modem? 2) Use the CenturyLink modem as is (in router mode) and use Orbi in Access Point mode. Have you purchased a new Axon (Greenwave)Axon (Greenwave) C4000orZyxel C4000series modem from Brightspeed and are putting the service together on your own? Go to quick set-up and put in the necessary authentication information as it was stated from the old modem. If your service has already been activated, you might get a message earlier in the day. 5. Make sure the outlet is live. As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. View the Axon / GreenwaveC4000 user guide(for models BG, LG and XG), View the Zyxel C4000user guide(for models BZ and LZ). Standards-based WiFi WPA3 security. What if all the lights on the modem are off? . Set up WPS on your modem. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. Leave VLAN setting as-is (I have 1 Gbps fiber in the Portland, OR area, and have VLAN 201). Where it is placed can have a huge impact on your wireless performance. Actiontec C1000A-D (removed) Actiontec C2000A-D (removed) Actiontec Q2000 (removed) D-Link DIR-850L (removed) Greenwave C4000LG. TheC4000BGandLG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. STARTED! Modem Speed: 85%. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. Once the light is green, you're connected to the internet and you can get online! Download the latest firmware for the C4000XG. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Depending on the kind of internet connection you have, you can choose which one to utilize. This may happen for one of these reasons: The CenturyLink network hasn't yet been activated at your address. Up and running within a half hour. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. Plug phone cable (green) into the C4000LG. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. Share | Add to Watchlist. Below are some of the most common questions and issues that customers ask as they install a modem. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Residential |Small Business |Enterprise Try plugging the green cord into a different jack. Unplug everything, wait a few minutes, and plug in again. This video provides a few simple tips that could help y. Fast and strong wifi signal. CenturyLink Prism TV Technicolor C2100T 802.11AC Modem Router Gigabit DSL Fiber 2.4/5GHz (Renewed) 3.7 out of 5 stars. How to login CENTURYLINK Easily Accessing your Router Admin through a CENTURYLINK's IP Address will allow you to change the settings that your router software provides. Most of these are best for tech-savvy folks who are familiar with modems and networking. Either move it to the room where it will get . First, your modem will arrive in the mail on or before the date your service is scheduled to start. This means a connection failure has occurred. After it detects the connection, the LED Ring will show green on your C4000LG when the Internet is ready for . |Privacy preference center This means your modem is connected to our network and the line is active. These preset credentials cannot be retrieved, and your modem could become unusable without them. A great choice for services that peak between 10 and 40Mbps is the Axon C4000BG. DSL and power ports on the back of the C4000BG and LG/LZ models. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Most of these are best for tech-savvy folks who are familiar with modems and networking. Has been reset to factory default settings. WiFi 6technology with dual-band 2.4 GHz and 5 GHz 802.11ax, Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device, Dynamic QoS: Prioritizes data through the router for smoother streaming, The C4000BG has the same specifications as the, The C4000LG has the same specifications as the, Install your C4000 modem and activate internet service, If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Have you purchased a new Axon (Greenwave). If you did not receive filters, please chat with us. This can often resolve a connection issue. Have a home security system? Try another phone jack if one is available. Try plugging the DSL cord into a different jack. Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Wireless 101 - Understanding how WiFi works. Start by unpacking the box and identifying the modem, cables, and instruction card. It should turnsolidBLUEonceit has connected. 8.8. Click Apply to finish the configuration. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. If you did not receive filters, pleasechat with us. Verified purchase: Yes | Sold by: bluehousesupply . Occasional updates are necessary to add new features and keep the modem's performance at its best. 9.3. 160MHZ Channel Support*- Doubles the speeds as offered by 80MHz channels to provide gigabit speeds for compatible mobile devices and laptops. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. The Brightspeed network hasn't yet been connected at your address. 2 offers from $138.97. There are multiple versions of this router, each with unique specifications. Next image. Look for an email with your order confirmation details and anorder statustracking link. Donotinstall a filter between the modem and the wall jack. Axon/Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Jun 10, 2022. Find addit. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. Note:The light ring will reset and return to solidGREENafter2 minutes if it fails to pair with a device. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Posted 21 September 2016 - 06:14 AM. Single status light ring. In this video, we'll show you step-by-step how to install your C4000 Modem. Setting up new service? It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. We suggest using theBrightspeed Internet appon your iOS or Android device to complete modem setup. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. The status light ring will change colors as it goes through the installation process, to show you its connection status. What the modem lights should look like, along with timing6. 3. To change your network name, go to the modem's wireless settings. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Under WAN Settings, enable "Transparent Bridging" and set the "Transport Mode" to "Tagged-201". Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Buy The Adtran C424G Modem. $69.99. Buy The Greenwave C4000LG Modem. Before finishing the installation procedure, there are a few things you should be aware of. Visit the. If in doubt, you may want to wait until 7 p.m. to hook up your modem. Verified purchase: Yes. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. This means the network is not being detected by your modem. . See the detailed instructions and diagrams below. . After it detects the connection, the LED Ring will show green on your C4000BG when the Internet is ready for you to use. Climate Pledge Friendly. 5 out of 5 stars. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. Now it's time to get your modem hooked up. X. found on earlier modems. 5. That's okay. We've created a series of self-help and self-install videos to empower you to quickly get connected. Plug other end of Ethernet cable into the your home phone line. This video is a step-by-step guide of how to setup your modem. I told him yes and he told me it is complete trash and I'd . The C4000BG and LG/LZmodelsalso have one or two DSL status lights beneath the ports on the back side, as seen in the photo. These are essential to make sure you get the best phone and internet connection. Try disconnecting the power, waiting a few minutes, and repeating setup. This indicates nothing is connected to the modem port. Just follow the QuickConnect instructions when you get to step 4. Privacy Policy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We're here to help! This can be either because the service hasn't been activated yet, you're using an inactive jack, or there's an issue with the modem's authentication process. C4000LG CenturyLink. Try again, and make sure you are selecting the correct network name (SSID) printed on your modem label. Once it turns green, you can try pressing it again to connect. $84.99. To do this on a CenturyLink router: Connect a computer or other device to the internet through WiFi or an Ethernet cable connected to your modem. For full instructions on how to read the single status light on the C4000 modem, visit our detailed guide. Overall Performance: 85%. If the connection fails repeatedly,reboot your modem, then try again. It may be that only one of the jacks is hooked up to Brightspeed's network, or all of them may be active. If NO, proceed to the next step, "Check for connectivity.". 2.Reposition your wireless router. If you have questions we haven't answered, or if you need any additional support with setting up your modem. This can often resolve a connection issue. Refer to Step 3 in Topology 2 to configure the router. For more information, please see our We no longer support this browser. Now it's time to get your modem hooked up. After plugging in your modem, it may take, See step-by-step instructions for using QuickConnect, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. In addition to the main LED display, the C4000LG model has a DSL status light, found beneath the ports on the back side, as seen in the photo. These lights will flashred and greenwhile the modem is syncing with the network. Log in to your modem's user interface and navigate to the Wireless Settings menu. This page is for CenturyLink modems that look like this: For the following models: Do you have both internet and home phone service from Brightspeed? Setting up new service? X. Plug the phone cord into a filter and then into the wall jack. Features of the C4000 (All versions) Secure WiFi compatible. If the reset button is held in for 10 seconds or more, the power light will turn amber and the modem will be reset to CenturyLink factory default settings. Use the My CenturyLink mobile app or browse to, This means a connection failure has occurred. You can continue to the next stepto compete setup. Once set up correctly, you can connect devices to it using an Ethernet cable or Wi-Fi. BLINKINGRED-An error occured or the attempted connection failed. The LED ring in the center of the C4000LG will light up green upon full internet access. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. Please note that a phone jack is required to set up Brightspeed internet service in your home. Select the AP Mode radio button. Next, you'll need to find a good spot for your modem. Features of the C4000XG. The C4000XG does not have a DSL port or light. The C4000LG allows wired and wireless clients to safely access the Internet. Cyber Monday 2021 ****h. You will only meet with utter futility. Features of the C4000 (All versions) Secure WiFi compatible. 4. Do not use the reset button unless instructed by a support representative. Continue to the Internet connection Setup. Highlighted Features. Plugging in the power cord4. endstream endobj 424 0 obj <. found on earlier modems. Overall Performance: 85%. So I called CL and ordered a brand new one (C4000LG) from CL. Troubleshooting tip:If the lightblinks bluefor more than 5 minutes,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. If needed, you can download the same instructions below. If itblinks blueagain for more than 5 minutes, service is not connected to that jack. Before you start, make sure to read the complete instructions below for the best results. WiFi 6 technology with dual-band 2.4 GHz and 5 GHz 802.11ax. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. Page 8 3. If you still get a red light, you will need tochat with an agentto get further troubleshooting help. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. HP Support Agent. If YES, click here to see DSL filter instructions, The DSL cord from the modem to the jack should, While the C4000 initially boots up, it will. For an optimal experience, we recommendupdating your browser. While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. If the DSL light remains red after verifying your date and checking your cords and jacks, you will need to, This indicates nothing is connected to the modem port. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. The modem was easy to set up and worked perfectly. This router comes in multiple versions, each with different specifications. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. Try rebooting the modem. View Product. Filters are not included in your modem kit. Enter the user name and password provided by your ISP. The one you use will depend on the type of internet connection you have. Have you ordered new internet service or a newAxon (Greenwave) C4000or Zyxel C4000series modem from CenturyLink, and are setting up the service yourself? This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Axon C4000BG modem/router for 10, 20, or 40Mbps. After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. And I can't - Answered by a verified Network Technician . I have the C4000LG modem. Highlight Features \u0026 Reviews! Use the Google Wifi app to set up the Google Nest Wifi using the PPP username and password to start accessing the internet using Nest Wifi. Follow the steps to complete the installation process using QuickConnect. WiFi 6is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Thats issue I cannot get connected to IP. Other devices will not connect to the network no matter how peculiarly you stand on one foot and hold your tongue. These lights will flash red and green while the modem is syncing. In-home speeds may differ based on router setup, devices and other factors. . Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. If it is Red, please contact CenturyLink Wait until after 7 p.m. on the service start date to attempt setup. I then went through the 3-step setup for this new modem, but was never able to finish step 3. But, it also offers two DSL ports. I know on the older modems, I was able to shut off the radio and add almost any router. On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including: Instead, you can easily access these same network controls through My CenturyLink or the app. Find many great new & used options and get the best deals for CenturyLink Greenwave C4000LG DSL Modem Router at the best online prices at eBay! All Rights Reserved. Let's restore the network settings on the Printer: Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for 5 seconds. Firmwareis the software programmed into your modem that makes it run. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Try thetower modem setuppageinstead. You simply push the WPS button on the modem, then select the correct network from your compatible device and it will connect without entering a password. If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Unplug everything, wait a few minutes, and plug in again.