We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. Great surrounding restaurants, fashion houses/venues, entertainment, sightseeing spots/landmarks. My 2 night stay at JW Essex House exceeded all expectations. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. We went to the front desk they gave us another room. more. For a special occasion, indulge in our rooms with terraces overlooking Central Park. I was VERY surprised to see this room had a shower curtain not even glass paneling for the shower. I swiped my credit card for the standard $150 security fee and proceeded to the room. $95 for cars. Of course, the location is just superb, and everyone we met at the hotel was very helpful and friendly and made us feel welcome. Without actually saying No, no, f*ck off, the entire hotel staff have done an exceptional job of conveying that exact message.In terms of the room, I understand the premium in New York, but even then the room is small and mediocrely furnished. You can email us at nycex-frontofficemanagers@marriott.com. We went to the front desk they gave us another room. Tourists also flock here during Thanksgiving, as several rooms have fantastic views of the Macys Thanksgiving Day Parade. We came to NYC from the UK to celebrate our daughter's significant birthday and our wedding anniversary. There are similar hotels available. The restaurant was open limited hours with limited food. I have shared your feedback with the hotel leadership team to ensure they are aware of your unpleasant experience. Too many better options. For a NYC hotel, the rooms are substantial in size! We had a family room (a suite and connecting room), and as we notified the hotel in advance, there were games and tee-pee tents in the room. But there are ways to get, Youve finally decided to visit New York City, so where are you going to stay? Meanwhile, service is sorely lacking. ft. Dinner. I don't know if the clerk just decided on her own that I'd rather have a room then as opposed to waiting for the Central. Rollaway beds are only permitted (for a fee) in larger Family Rooms and suites. JW Marriott Essex House New York. The Staff was extremely professional, cordial and accommodating. Room is out dated. Unfortunately, my favorite restaurant in house ( Southgate) is still closed although theres plenty of restaurants nearby, walking distance to the Columbus circle. Do not park at the hotel. For a NYC hotel, the rooms are substantial in size! The only other time I had that experience was at Ritz Carlton Cancun. Review tags are currently only available for English language reviews. Contact accommodation for availability. What are some restaurants close to JW Marriott Essex House New York? Languages spoken by staff: This July was horrendous. Ask KS12-Chicago about JW Marriott Essex House New York, Ask portlandmom12 about JW Marriott Essex House New York, Ask Sigler4267 about JW Marriott Essex House New York, Ask onobed about JW Marriott Essex House New York, Ask betterthanMichelin about JW Marriott Essex House New York. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Art Deco-style rooms and suites are elegant and comfortable, with great beds, large flat-screen TVs, and minibars. Which languages are spoken by the staff at JW Marriott Essex House New York? Came back down to get a different room - no apology. Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. Upon arrival, the hotel had no bellman to help with luggage.Also this alleged five star hotel has almost no service. Full American breakfast, fee from 47.00 USD, Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777, Open for dinner Dress code: Formal Phone: +1 212-823-9500, Open for breakfast, lunch and dinner Dress code: Casual Phone: +1 212-245-9800, Open for lunch and dinner Dress code: Formal Phone: +1 212-582-5100, Open for lunch and dinner Dress code: Casual Phone: +1 212-541-9000, Open for lunch and dinner Dress code: Casual Phone: +1 212-713-0015, Open for dinner Dress code: Jacket Phone: +1 212-288-0033, 1996 2023 Marriott International, Inc. All rights reserved. JW Marriott Essex House New York - Fitness centre entrance Additionally, the hotel has a small fitness centre located on the third floor, with all-new modern treadmills, ellipticals, weight machines, and free weights. Enjoy light fare from our late night menu. Picture Perfect Location The JW Marriott Essex House New York proudly stands on Central Park South. We finally had the engineer come, and he said oh well the heat is off in the hotel. Rooms Make yourself at home in one of the 528 air-conditioned rooms featuring iPod docking stations and LCD televisions. Bathrooms are clean and come stocked with Aromatherapy Associates toiletries, but the design style varies between rooms. There was a king size bed with a leather clad bed-head plus an ottoman at the foot of the bed. Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests. Breakfast The breakfast that was included was just ok. Id recommend eating at one of the many restaurants in the neighborhood. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. East West Coast Girl C. said: Although the attention to detail is terrific i.e. I've been on the phone with Essex House or Marriott Bonvoy almost every day since then while one blames the entire situation on the other person. No problem. The property's past inspired its present industrial-chic design, and small details such as decorative milliner's tools pay homage to the, The 618-room Stewart Hotel offers great beds with a six-choice pillow menu, a top-notch fitness center, Aveda bath products, in-room kitchens, and David Rockwell design (a $24 million renovation was completed in 2011). There, you're likely to see a mix of business travelers and vacationing families. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. The customer service here is exceptional!!! Nothing I can do. Tripadvisor performs checks on reviews. Top room amenities include air conditioning, a flat screen TV, and a desk. JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen Many have wonderful park views, but some are showing wear despite the extensive 2017 renovations (and high price tag) and overlook a wall. Many units have large windows overlooking Central Park, but others have views of either the street behind the hotel or a wall. A chaise lounge was very worn with material missing on a section of the piping. The owner understood my, Becky P. said: I got the chance to stay here last fall when visiting NYC. We were given a room after a long flight that had been flooded the night before. I got to be woken by the prior guest's alarm set at 5:30 a.m. Soft, understated tans and browns add some visual space, which is particularly smart in the 300-square-foot entry-level units. The room (2014) was ok but noisy with the aircon vents for the whole building right outside our room. The restaurant was open limited hours with limited food. Housekeeping was spotty. See more questions & answers about this hotel from the Tripadvisor community. This July was horrendous. We finally had the engineer come, and he said oh well the heat is off in the hotel. Location is excellent with easy access to subway and Central Park. The hotel is pricey and Im not sure we would have stayed there if we didnt have points to use. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. The menu offers a variety of specialty crafted tastes and flavors derived from locally sourced ingredients. JW Marriott Essex House 160 Central Park S, New York, NY 10019 Units 12 Agent listings 0 Other listings $949,000 1 bd | 2 ba | 850 sqft For sale - Unit 1029 Listing by: Brown Harris Stevens $1,049,000 1 bd | 1 ba | 740 sqft For sale - Unit 1020 Listing by: Oxford Property Group $1,049,000 1 bd | 1 ba | 705 sqft For sale - Unit 1151 Is the insurance company watching?No convenient electric outlets or USP ports on one night table.Robes and towels are old and hard. As someone else said on their review, for the money you pay to stay there you would expect it to have stunningly perfect service but oh no! The restaurant was open limited hours with limited food. The housekeeping staff were abrupt and got the hump when we went down for breakfast and twice came back into our room to find her on her phone, in our room! They followed Covid protocol seriously, thats for the safety of everyone They offered free coffee and drinks , fresh fruits and energy bars , yogurt and all . Thanks again to Essex House team for our wonderful stay in NYC! Well, those behind the spas at JW, The Macys Thanksgiving Day Parade is truly a sight to behold so its no wonder that visitors flock to see its fabulous floats. New York City, New York 10019. We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! It's a great option near the Javits Center or Madison Square Garden;, A modern boutique hotel with mid-century inflections, the 208-room Quin has all the amenities and attributes for a luxury Midtown Manhattan stay. ~Belinda B/Suburban Chicago, Nice staff and pretty decorations but the facility needs an update and the rooms have erratic temperature systems with awful noises. She is such fun! If you're like us and expect to get what you pay for with regards to service then you're in the wrong place at The Marriott Essex House. The lady behind the front desk was very cheery but she spent at least 10 minutes to find a church. I am so sorry to hear about your stay. Prices are the average nightly price provided by our partners and may not include all taxes and fees. That will make for some happy wedding, 160 Central Park South, New York City, New York 10019, United States, http://www.marriott.com/hotels/travel/nycex-jw-marriott-essex-house-new-york/. In a city that never sleeps, the perfect event awaits for you to discover. Thank you for your response, we appreciate all feedback. 2 Double Beds. Tripadvisor performs checks on reviews. Staff does their best despite the circumstances. We still do have our Marriott platinum status. Restrooms & Showers - Private bathroom, shower/tub combination, bathrobes, and slippers I have shared your experience with our team. Valet parking is available for USD 95 per day. No in/out privileges. Experience the recently redesigned spaces and luxury amenities at JW Marriott Essex House New York. In fact, one towel was actually fraying.--Definitely avoid the restaurant!!! Some rooms provide interior views while others offer city and park views. Our recently reimagined hotel rooms and family suites boast Art Deco designs, smart technology, connecting rooms and luxury amenities such as plush bedding, marble bathrooms and views of NYC. A computer station is on site and WiFi is free in public spaces. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. Stay near iconic Central Park at the JW Marriott Essex House New York. $105 for SUV's for 24 hours. Boasting 528 rooms and meals and board games for children, the business hotel is settled in the very heart of the city. Now, wanting to dip a toe into the travel scene again, we have booked a few trips. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, and Arabic. The Viceroy Santa Monica has partnered with designer Marchesa to offer a $500,000 destination wedding package that includes a Marchesa bridal gown, a 12-setting Lenox china set, and 60 rooms for three nights. SOUTHGATE Bar & Restaurant tempts guests with enriching views of Central Park South, delicious American dishes and locally sourced ingredients for a casual lunch or dinner in NYC. This hotel is convenient to the major museums of NYC and Fifth Ave shopping. There was no staff for the front desk, with one person and 30 people trying to check in. Arrived and checked in and was sent to a room that . At $1000/night peak rate, you could at least upgrade the shower. . I then had to call Essex House AGAIN and speak to someone in Accounting and ask that the email showing the refund be sent to me immediately. Location is terrific. Our late-night menu of light snacks is designed for unwinding. more. Great amenities; great restaurant/bar, and food. laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. Front desk check in were not customer service oriented and not very friendly. Some suite categories have separate showers and soaking tubs. The location is amazing! What?!! There was no staff for the front desk, with one person and 30 people trying to check in. With marathons picking up speed and popularity across the globe, were happy to call the host of one of the most popular The New York City Marathon home. With a stay at JW Marriott Essex House New York, you'll be centrally located in New York, steps from Central Park and within a 5-minute walk of Columbus Circle. Used award points for some. Rough experience. They did not give me that so had to sleep on the floor. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. More options nearby Dining services Local restaurant dinner delivery Room service Sundry/Convenience store Breakfast Full American breakfast, fee from 47.00 USD Steakhouse, 0.3 KM Quality Meats Open for lunch and dinner Dress code: Formal Phone: +1 212-371-7777 I cant begin to describe the horrible nature of our recent stay at this hotel. We had a decent view of Central Park but our windows were filthy pretty much ruining the view. Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. Thank you for staying with us at the JWM Essex House New York! It opens from early in the morning for breakfast -- both buffet and a la carte options available -- and closes late at night. Taxes and fees that are shown are estimates only. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No room service. Needless to say, our We stayed at this hotel in January and had a great stay. Some are sleek and elegant, with marble finishes throughout and spacious counters, while others have more basic shower/tub combos with fabric curtains. The Executive Lounge offers an array of freebies, including continental breakfast, evening hors doeuvres, and all-day non-alcoholic beverages. Many travelers enjoy visiting The National 9/11 Memorial & Museum (4.2 miles), World Trade Center Memorial Foundation (4.2 miles), and Hamilton Park (2.1 miles). It was roomy with plenty of natural light filtering in from the windows. There's a restaurant on site. One of the friendliest hotels we have ever stayed in! Southgate Bar & Restaurant has direct street access and floor-to-ceiling windows overlooking Central Park, which make it popular not only among guests but among visitors and locals alike. +1 212-582-5100 Open for Lunch & Dinner JW Marriott Essex House New York 2,351 reviews #304 of 515 hotels in New York City Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Weighing the pro's and cons, the pro's greatly great points greatly overcome the complaints. More. I expected location and the building itself to be wonderful. Discover genuine guest reviews for JW Marriott Essex House New York, in Manhattan neighborhood, along with the latest prices and availability - book now. We will definitely be back! We still do have our Marriott platinum status. Thank you for your wonderful comments, we look forward to your return visit. I responded with the only need I had which was to have two beds. COVID update: JW Marriott Essex House New York has updated their hours and services. The bar area has seating around a fireplace. The dining room attendant had us smiling and laughing when we arrived for breakfast. Midtown West, New York City, New York, United States, 8 Hotels With Views of the Macy's Thanksgiving Day Parade in New York City, Leaf peepers delight: Where to Stay to See Fall Colors, Best Hotels for People Watching in New York, Best Hotels for Celebrity Sightings in New York City, Trump International Hotel and Tower New York, The 10 Best Places in NYC to Watch the Macy's Thanksgiving Day Parade This Year, 8 Important Things to Know Before Booking an NYC Hotel, The 7 Most Beautiful Places to Ring in Spring in 2016, NYC Marathon 2015: Hotels Along the Route, Macy's Thanksgiving Day Parade: Nine Hotels on the Route, Can You Relax in Just 15 Minutes? Thank you for staying with us and for the feedback! Our hotel is ideally situated within walking distance of Columbus Circle, Lincoln Center and Carnegie Hall. JW Marriott Essex House New York , +1 212-247-0300 4.2 2281 Reviews View rates Overview Photos Rooms Dining Fitness Spa Local Area Map Meetings Weddings Offers View photos New York's Thanksgiving Day Parade Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Thank you for the review and we appreciate all of the feedback! Central Park is outside the front door and the upper west side and midtown attractions are a short walk away. However, just two blocks east is Fifth Avenue, home to some of the most exclusive boutiques in New York City. We hope our outlets will be reopened in time for your next visit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. We did not catch this hotel and its staff at their best. Then Essex House tried to tell me I booked the entire thing on points. We love every time of the year!) Enjoy free WiFi, a full-service spa, and breakfast. FACT OR FAKEOUT? Enjoy amenities including a fitness center, PRIMP Spa and our signature on-site restaurant, SOUTHGATE Bar & Restaurant. Ask the Community Ask a question Q: The city is full of hotels some towering high on iconic roads and others tucked away on busy pedestrian streets or in sleepy boroughs. Stay at this 4.5-star luxury hotel in New York. Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! The coffee was self service with a multi-functional machine to dispense espresso, cappuccino, etc. JW Marriott Essex House New York Features, 160 Central Park South, New York City, NY 10019, We had an incredible one-night stay in Essex House for New Years Eve. I finally received a call from Madelyn in the GM's office who told me a refund was being issued to my card that day and it would show up in 5-7 business days. While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. The location is fantastic but the rooms are small and the lounge is closed on the weekends. In Room Entertainment - 46-inch LCD TV, premium channels, and iPod dock. In New York, the average nightly rate for 5 stars hotels is $1,131. This hotel has a great view of Central Park from almost any floor. Was upgraded to a great view of CP so added a point. Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles). They choreographed a truly perfect event/night. Overall this is a nice hotel in a great location but feels like nothing special. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. We are open with full services now, I apologize for this experience. Porter House New York captures the spirit of American generosity big juicy steaks, warm generous welcomes, the best products, filling a wide-open space with light, luxury and comfort. I cant begin to describe the horrible nature of our recent stay at this hotel. Strategically situated in Midtown West, allowing you access and proximity to local attractions and sights. Some rooms provide interior views while others offer city and park views. laura.burton@marriott.com. Crowne Plaza Times Square Manhattan, an IHG Hotel. Show More Select Room 4.3 / 5 1, 2, A, B, C, D at 59 St - Columbus Circle. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Big mistake. There was no staff for the front desk, with one person and 30 people trying to check in. The breakfast selections were limited by covid restrictions, but there was a good selection of fruit, cereals and pastries. Modern take on an American steakhouse serving up killer steaks and fresh seafood. Introverts will likely want to skip places where public interaction is inescapable and its hard, When visiting New York City, there are practically limitless options when it comes to hotels. JW Marriott Essex House New York offers its guests a full-service spa and a 24-hour fitness center. I am so sorry to hear about this experience. This is a complimentary event but RSVP is requested: nycexreservationpackages@marriott.com. JFK Airport is about an hour away by car (though driving times vary widely depending on the time of the day), while LaGuardia can be reached in 30 to 50 minutes. (Who are we kidding? We still do have our Marriott platinum status. I finally received that from them. Thats very generous gesture from JW Essex House. with the kids playground also conveniently directly opposite. This 4.5-star hotel is 0.6 mi (0.9 km) from Broadway and 0.6 mi (1 km) from Times Square. Which popular attractions are close to JW Marriott Essex House New York? So, in summary, I would say: Extortionate, poor service, unfriendly, but great location and we loved NYC and will be back but not to the Marriott Essex House. Please check our partner sites when booking to verify that details are still correct. I enjoyed my short stay . Please see our partners for more details. We chose the hotel because it was close to our daughters new apartment. Mediterranean seafood by celebrity chef Maria Loi from Greece. Finally our third room was acceptable but we had other problems. The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. We still do have our Marriott platinum status. I don't even have AAA. Rooms with Macys Thanksgiving Day Parade views are available. In hospitality, JW Marriott Team, I cannot stress enough how bad my expierence with this hotel was. It is minutes from Lincoln Center, Columbus Circle, Fifth Avenue, and numerous other NYC attractions. Food and Beverages - Room service (limited) and minibar (fees may apply). A palpable energy pulses through the air and the massive balloons and intricate floats are even more incredible in person. What food & drink options are available at JW Marriott Essex House New York? JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. davemh333, Thank you for taking the time to let us know about your experience while staying with us. American grill specializing in seafood hosting live music nightly. Rooms are nicer than they used to be, but nothing special.