Click hereto learn about MARTA's Travel Training Program. For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Customers with schedules that require frequent changes are not eligible for subscription service. We apologize At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . (Forsyth Street side of the station) If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. MARTA attained the Silver level of recognition for its sustainability efforts. Alternative format requests may also be made during the application process. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). About MARTA. MARTA Transit; MARTA Service . However, a replacement fee will be charged for each lost or stolen card. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title Weekday: 4:45 AM - 1 AM; . Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Riders' Advisory Council; MARTA HOPE Program; . MARTA Mobility does not access residential driveways. . To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. The application has two (2) parts (A & B) and is the first phase of the process. Partnership Program. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. It is strongly recommended that a customer using a manual wheelchair have attached footrests. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. MARTA has the right not to issue a replacement card. Requests to suspend subscription service must be made at least thirty (30) days in advance. The goal: make life simpler for all our employees. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Learn more. . Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. . PDF version] to print a hardcopy of theMARTA Mobility Eligibility Application for Certification Part B(for the completion by your Health Care Provider). Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. 2424 Piedmont Road, NE 30 Alabama Street, SW Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: The fax number for Mobility Eligibility is 404-848-6900. A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. MARTA reserves the right to limit the number of replacements. Conditional eligibility (some trips). Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. MARTA Transit; If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. MARTA Mobility. Additional companions will be allowed on a space available basis. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. 404-848-5000 . MARTA Transit; 2. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. MARTA Police (Emergency) 404-848-4911. Riders' Advisory Council; . For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. It's part of making MARTA a transit system everyone can use. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. . Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. The customer may write a letter requesting an appeal to: 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. The goal: make life simpler for all our employees. Mobility Fares. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Mobility Fares. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Police (Emergency) 404-848-4911. Local, Express, . To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. MARTA Mobility Customer entering through Rail Station fare gate Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Wheelchair brakes must always be locked while on the lift. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA Transit; MARTA Service; Facebook; Instagram; 2. Also please be advised that this card must be surrendered upon request by a MARTA official. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. All fare types must be loaded on a MARTA Mobility Breeze NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. University Program. breezecard.com. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. How much does a Reduced Fare Breeze Card cost? Click this link[ Reservations can be made by calling Paratransit Reservations at (770) 427-2222. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Indicate the type of mobility aid used, and if the lift is required. Parking Availability; Parking Fees; Key Parking Status; More. University Program. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. This service is designed for customers who can use the fixed route system if an accessible route is available to them. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. No commercial or large-size carts, or dollies unless collapsed. Riders' Advisory Council; MARTA HOPE Program; . 5. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Student Program (K-12) Group Discount. MARTA Mobility Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Vehicle number and operators name, if applicable MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Failure to cooperate with safety related policies may result in injury or loss of service. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). MARTA attained the Silver level of recognition for its sustainability efforts. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Lost Item Inquiry Formfor lost items. TDD or FIRS: 1-800-877-8339 Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Assault or threat of assault is prohibited. Operators cannot make change. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. *Unlimited rides for consecutive days beginning first day of use. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Day and time of experience It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Scooters are often unstable on lift equipment. Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. to request that an application be mailed or emailed to you. Five Points Lost and Found Office is temporarily closed. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Atlanta, GA 30324 Atlanta, GA 30303. Atlanta, GA 30324. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Subscription service can be suspended for a maximum of thirty (30) days. If service is to be suspended, the reasons will be provided. At a Breeze Vending Machine in any MARTA rail station. Regular Breeze Cards are not accepted for Mobility certified customers. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) MARTA Mobility. The application allows for the following online: A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Same day cancellations are cancellations made on the date of travel. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. for any inconvenience. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train. 2. 2424 Piedmont Road, NE How do I use my Reduced Fare Breeze Card? Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. The application allows for the following online: Employees can view and update personal information, submit . If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Click here to download the Mobility/Paratransit Application. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. No-Shows that are not within the customers control will not be counted against the customer (i.e. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Superintendent of Mobility Operations Claim your pass with the appropriate voucher links above. MARTA Police (Non-Emergency) 404-848-4900. Customer Service. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Visit our MARTA Mobility page to see the qualifications for this service. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. B. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. Lost Item Inquiry Formfor lost items. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Door-to-Door service is available to customers who require such assistance. The position pays very well also. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. If the visitors disability is apparent, this documentation is not required. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. https://pass.itsmarta.com/Account/Login. Untapped Breeze cards will lose value if not activated within this time period. CCRs will provide a Ready Time when the trip request is confirmed. MARTA Customer Experience. MARTA Mobility. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Customer Name (first and last) or Customer Identification Number. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Customers are allowed to bring bikes on buses that are equipped with a bike rack. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save When does my Reduced Fare Breeze Card expire? However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability.