I can't send or receive messages in Outlook - Microsoft Support I've got a "failed delivery message". We shall never know, but fingers are firmly crossed that the service will return to normal. Has anyone experienced this problem. Examination of the message heads of the delayed emails might be informative. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 23-04-2021 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. RobbieMac. This sounds fiddly, but isn't necessarily. Accounts that are inactive for six months are deleted automatically. . 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. What does this mean? Problems with sending btinternet emails t - Apple Community As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. I expect that they are simply burying their heads in the sand and do not look at all. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. BT L1 agent wasn't able to resolve and it has been passed to their email support team. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. 11-07-2019 I can receive emails. Re: Emails from btinternet.com addresses not received. Any suggestions please, User profile for user: 15h22, on This is exactly the same as my issue - with the 993 / 465 too. 8h29. Outlook emails not being received by btinternet.com addresses Please update the server configuration to continue connecting to this account", with the option to cancel or update. 13-07-2019 The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. All postings and use of the content on this site are subject to the. Are there really just two of us having this problem? For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 23-04-2021 I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Using webmail? Have you had the chance to check if the issue persists on a different user account? Although port 587 will usually work, port 465 is the recommended port. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. 23-04-2021 Just goes straight to outbox, then tries to send . on This site contains user submitted content, comments and opinions and is for informational purposes That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Thanks for the suggestion. Thank you, JW. I can't afford the risk.'. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Looking through previous posts I see this has been a regular problem. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. If I go into iCloud web page, then I can send and receive as normal. The problem usually resolves its self in a day or two. I have exactly the same problem and would love to get a solution. All other emails to other systems have no issues. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. by To start the conversation again, simply Rachel Rickard Straus, Financial Mail On Sunday Have you had the chance to try the steps in the article below? Those who wish to hold on to their email account just have to log in from time to time to keep it active. Having the same problem myself today - unable to send emails from my @btinternet.com account. Also, the web interface seems to be working just fine. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. No disrespect intended as your advice is probably based on years of experience of BTs service! It might be worth changing your SMTP port to see if that helps. 11h40. It seems that my account SMTP setup was changed (without my input). 3 users liked/thanked this post: Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. 2 users liked/thanked this post: Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on 20h33 'All of my contacts have it. Delays in Emails being delivered can arise from a multitude of reasons. Sending or receiving email | BT Help Maybe that's the issue, although there has been no problem up until yesterday. on on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. One of the mails having been sent as long ago as April 4th. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Sending or receiving email. on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. 18h40. Please check your email settings. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Can I move my BT Email address to another account? All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Copyright 1995-2023 eBay Inc. All Rights Reserved. iPad is working ok. It's very annoying and slightly weird. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Can send emails fine from any other account. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. 3) Import all of your contacts from your old account to your new one. 21h18, I have got my email working again. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". This amount is subject to change until you make payment. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. A forum where Apple customers help each other with their products. Why cant my email address have BT.com in the display name? 15h24. I can send & receive on my work email account using the Outlook app. 1) Set up an email address with a free service. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. After 3 years, then-current everyday prices for all services apply. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. I cannot find an obvious way of asking bt about this! We can't ditch our broadband we'll lose our email address! The problem is also affected by the addressee. Its probably not directly relevant to your problem, but who knows with Apple!! 15h31. Unfortunately, it did not work. on You may have to register before you can post: click the register link above to proceed. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Also one of the two that I received recently was sent in December. Yesterday, I managed to contact BT via webchat. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! provided; every potential issue may involve several factors not detailed in the conversations My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. Page 1 of 2 1 2 Last On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Gmail and Outlook are two of the most popular. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on Emails to btinternet are blocked - how can we fix this? - BT Broadband Might that apply in your case too? 16h05. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Though any rejection on our side should be returned back to the sender as a bounce. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. You can send and receive messages, but not actively manage the account. 14-07-2019 My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. I can send & receive the bt emails using the Samsung mail app. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. It's reassuring not to be alone. MisterW, bobpullen. 17h25. Switching email address if you have never done so before can feel like a daunting task. . After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. 19h32. Last Thursday, I stopped receiving email from my @btinternet.com account. Not receiving all emails on btinternet account - UKGSer Many customers find the BT community forum is a great way of getting help. Solved: Unable to send email from Outlook app - BT Community mingoslkd, call on Not receiving @btinternet email. by This is a BT residential customer to customer forum. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. View cart for details. There'll likely be four of these, two from BT servers and two from Plusnet servers. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. 10-07-2019 on Surely other services would similarly suffer. Thank you anyway. 23-04-2021 Delays in Emails being delivered can arise from a multitude of reasons.