You may also refer this article for more information: How to use the Microsoft . He's also worked as a trainer, technical support person, delivery manager, system administrator, and in other roles that involve getting people and technology to work together. Then, tap Settings and turn on the toggle for Enable push notifications. This permission is required for sending notifications to verify your identity. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. How to Move Microsoft Authenticator to a New Phone - How-To Geek Where do I change priority to higher so that I receive the notification. If you have an Apple device, the ID.me Authenticator app is the best option. Your administrator might ask for this Incident ID if they request customer support. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. You can use Autofill to sync and autofill your passwords on your iOS and Android devices. The country name is stored and reported back to your IT admin, but your actual coordinates are never saved or stored on Microsoft servers. Setting up SMSto receive verification codes. Try to remove the account in Authenticator and try again to see if there's any different. With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Check if your devices get notifications when the app is open or closed. generated for my account, but no notifications when I try to connect to Beam, MS Technet etc. Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. The app will request this permission only if your organization has a policy requiring location. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Tap on Enable push notifications and youre all set! Any help would be great here also. This is not exactly the most elegant authentication solution I have ever seen. This is the only way to fix it. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. When the app is closed, I don't get notifications. More info about Internet Explorer and Microsoft Edge. Q: How do I make Authenticator the default autofill provider on my phone? The only thing I see working on the Android app is the countdown random number It can also be used to sign in to apps and websites that support Microsoft Authenticator. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Accessibility Service. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. My phone have been stolen, I had work account logged in there. Restart the device and try again.2. To make the process easier, we allow you to use your fingerprint instead of entering the PIN. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. If your question wasn't answered here, we want to hear from you. From this point onward, only your new phone will provide 2FA codes for you. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Youll be asked to sign in to the Microsoft account you used for the backup on your old phone. Contact your admin to fix this issue (uniqueness validation). What should I do? This permission is required for sending notifications. The problem persists. Get The Word Out About Your GoFundMe Campaign! Draw over other apps. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. Find out more about the Microsoft MVP Award Program. Contacts and phone. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. However, dontdo this until youve tested and made sure you can access these accounts on your new phone via Microsoft Authenticator. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. iPhones also require that you have an iCloud account. Also, a user cannot open the Passwords page unless they provide biometric or PIN, even if they turn off App Lock in app settings. Youll then be able to use those if you experience any issues when trying to recover your accounts. Q: How are my passwords protected by the Authenticator app? On Android, Microsoft recommends allowing the app to access location all the time. If you don't see an answer to your question, go to theMicrosoft Authenticator app forum. This will remove passwords and other autofill data from the device. Q: My one-time passcodes are not working. You still use your password to access credentials to share with another organization. Please remember to mark the replies as answers if they help. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. I did not consciously check the back up option before wiping my old phone and giving it away, but since my account has transferred over to my new phone I dont imagine this is the issue. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. The passwords are saved as part ofyour personal Microsoft accountand are also available when you sign in to Microsoft Edge with your personal Microsoft account. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. I had to start app every now and then to get the MFA approval notifications, despite battery saver off for this app. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Azure side(work) never sends notification to authenticator. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. Therefore, having the phone and approving the request meets the criteria for the second step of verification. To open the app, you must enter your username and password. I'm afraid it's an Android 5.0.2 issue. Run at startup. On the next screen, you can select onStop sync and remove all autofill data. Autofill is not currently available for work or school accounts. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. View network connections. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Since we launched in 2006, our articles have been read billions of times. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. You canalso remove youraccount and attempt the sign in again. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Also it might show options to use another email address or phone number. What can I do? For steps to enable hardware encryption, see Encrypt your Android device. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Some information from your storage is collected to diagnose the issue. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. A: When you open Authenticator, you'll see your added accounts as tiles. A: The active verification code changes every 30 seconds so that if somebody were to learn what code you used to verify your sign in yesterday, or even a minute ago, they wouldn't be able to use that code to get into your account. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. Fortunately, Microsoft Authenticator provides a backup and recovery option. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I have tried disabling all notifications for the app in iOS settings and re-enabling them, but no luck. The country name and location coordinates are sent back to the system to determine if you are allowed to access the protected resource. Dec 14 2021 If you only have the authenticator app registered as second factor, please contact your tenant administrator and ask for MFA reset. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. How to Use Cron With Your Docker Containers, How to Check If Your Server Is Vulnerable to the log4j Java Exploit (Log4Shell), How to Pass Environment Variables to Docker Containers, How to Use Docker to Containerize PHP and Apache, How to Use State in Functional React Components, How to Restart Kubernetes Pods With Kubectl, How to Find Your Apache Configuration Folder, How to Assign a Static IP to a Docker Container, How to Get Started With Portainer, a Web UI for Docker, How to Configure Cache-Control Headers in NGINX, How Does Git Reset Actually Work? The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Q: I can'tadd my work or school account to Microsoft Authenticator on Android and I am receiving one of the following errors:Google Play services are currently unavailable on this device,Sorry, only part of the set up completed successfully,or Enable push notifications to receive alerts.. It can also be used to sign in to apps and websites that support Microsoft Authenticator. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. Q:ImtryingtosigninandIneedtoselectthenumberinmyappthatsdisplayedonthesign-inscreen, but thenotificationpromptfromAuthenticatorisblockingthescreen. You will need to go to Settings and manually enable the permission. Q: I am having trouble adding my work or school account to my Microsoft Authenticator app. Full network access. Some work and school accounts require an additional PIN whenever you verify your identity. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. I disabled them and I not can see the Approve and Deny pop ups for Microsoft Auth app. There are only 2 choices provided. I haven't been able to figure that out. @Robert WoodsSomehow I got mine to work. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container. Use Microsoft Authenticator option does not send notifications to my Two-step verification requires proving two things--a thing you know, and a thing you have. When you purchase through our links we may earn a commission. It shows 8 digit one time passwords. A: No. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. I had to go into the advanced set up to be able to change it back. A: No. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. If youre concerned about whats actually backed up, its pretty straightforward. Push notifications are an excellent way to keep your users up to date on the most recent content. Removing autofill data doesn't affect two-step verification.