Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Where You have not been physically examined by aDoctor prior to the date of the Booking. The phone message also contradicts itself. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. New comments cannot be posted and votes cannot be cast. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Budjerah: 6:00 6:30pm Everybody else looks like a paedo. Finally got an answer from them when I contacted fair trading to help. Is it cheaper to book online or through a travel agent? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. What can I do if my tickets are lost, damaged or stolen? Youmade an unsuccessful request for annual leave for the date of theBooking. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I recognise the terms of service were available, but nobody reads those. Therefore, it's impossible to speak to an actual person. Buy guaranteed tickets for sold out events at a fair price. This meant that I had to sit & concert was standing room only. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. All Theatres and productions and sporting events should seek alternative partners. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Released a technology that is fully flawed just like the rest of the governing bodies around the world. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Fuck that, what a joke of an optional extra. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticketek is selling for the following venues only. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. A copy of the letter requiring Jury Service. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I'd be interested whether this is something the ACCC would be interested in. Any reason for refund must not be foreseeable at the time. Confirmation that the document cannot be replaced in time for the Booking. What a disgrace!! Zero stars, uselessly run, waste of a time company. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. I've bumped the ticket by responding as recently as January 2023. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Once got a response to an email because I didnt purchase the ticket wont gi. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. There is no phone number, only an email which does not get answered. :(, tails, they sent an email saying they has processed the refund. Why is this company even allowed to operate?????? Poor service really. A copy of the notice of failure or disruption of the public transport. I have been linked to your site from Ticketek.co.nz. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. . A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. and subject to change at any time. You may also wish to resell your tickets if you cannot use them. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Its a disgrace. Simply do not try to contact them in any way shape or form.Worst customer service. I will never purchase anything with you again. Scalping 18. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. If could give a minus 10 score I would. The following words or phrases have the meaning shown below wherever they appear in bold in this document. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! How did this happen? The best person in the world. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Safe, Fast and Verified Ticketek routinely mismanages ticket processing which should be simple. Emergency Services Police, Fire and Rescue Service or other Emergency Services. What gives? A doctor cannot be You or a member of Your family. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Times are approx. I've purchased a ticket and my event is tonight! Are Refundable tickets offered on Gift Voucher sales? Would I ever get the tickets! We missed the show! Sell tickets directly from your Ticketek Account. Where You are the business owner or registered Director, or a member of Your family is. Please also read the General Conditions of Refund. Any translation of this document from English is for assistance and information only. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Our integration means you can list tickets for resale directly from your Ticketek account. Send them an inquiry many times and they are not answering! An incident number or report from the Police or relevant traffic authority. means cancellation or significant delay of flight(s) which. They need a better system and more staff it seems. is cancelled, postponed or cannot be fulfilled by the. They haven't responded to my emails! Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Are Refundable tickets offered on Gift Voucher sales? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Refunds & Exchanges Follow New articles New articles and comments. Sick relative? >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Where You have not been physically examined by a Doctor prior to the date of the Booking. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy.