The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. Join the 270 people who've already contributed. | Read 41-60 Reviews out of 241 This review is on the company and not the local gym. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. So far, an excellent option for a gym considering the membership prices are cheap. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk If you like swimming, prepare to be hugely disappointed! Maybe they could squeeze in another floor mat area near the gym balls. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Gym is always clean and range of machines is good. Anyone can write a Trustpilot review. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. I think there are more people than the capacity of gym. They now refuse to refund monies taken. Consistently fail to keep to their own opening and closing times. TrugymStop taking payments from new customers when you know full well that you are closed !!!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 It goes against our guidelines to offer incentives for reviews. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Your experience matters. info@gurukoolhub.com +1-408-834-0167; trugym customer service. This gym offers friendly staff with excellent personal trainers. | Read 61-80 Reviews out of 267 why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Don't join this gym. Absolutely the poorest new customer relationships ever!! Join the 261 people who've already contributed. Here are 8 tips for writing great reviews. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Bring back Les Mills Body Combat please! Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. I tried to speak to the gym they said there was nothing they could do. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Pay a little bit more and go somewhere decent ! Im going to have To cancel direct debit. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. This suggests to me that they know they are not up to date. It goes against our guidelines to offer incentives for reviews. Apparently it broke down three years ago and has not been fixed. beyond me , they have sullied their name. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. It goes against our guidelines to offer incentives for reviews. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. TruGym Stevenage. DEFINITELY AVOID TruGym and Harlands. Completely recommend this gym for any women that are looking for a great gym for good value for money. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Huddersfield gym- horrible service, old gym equipment. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! Your cars are not safe! The staff are friendly and the gym is very tidy. Submit an enquiry or refer a friend to truGym today! Suggested companies are based on peoples browsing tendencies. Anyone can write a Trustpilot review. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Here are 8 tips for writing great reviews. I have paid for a year's membership through GymFlex and have no idea how to get my money back. False advertising! Join the 271 people who've already contributed. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. 1/pool too cold to use from me joining in November to February. Staff are really friendly but could be more helpful to newcomers. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Awful showers. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. trugym customer service. Thanks. Our 2022 Transparency . it's never the same amount and do not expect any sort of customer service! Most of the equipment is very old and remains unfixed for long periods of time. This is when we could get in the pool from February. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. They are now pursuing me for 234 claiming I never cancelled. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Needs airing conditioning throughout the gym. because of this I was able to cancel my contract. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Staff beyond rude ! Do you agree with TruGym's TrustScore? In the meantime, they have been taking money out of my account. The timings of the place are good too accommodate all women there. I've had an amazing time going to this gym. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. We use dedicated people and clever technology to safeguard our platform. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Good luck TruGym you are going to need it! I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Bit apprehensive being a female in my 50s. Very clean with a good atmosphere and equiptment maintained to high levels. Contact Us - truGym Be friendly. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Don't trust the staff at face value. Join the 248 people who've already contributed. A positive and social environment to train and meet people. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Awful!!! Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. typical!!!! Top gym with great facilities and friendly staff that are always willing to provide support and advice. why is jason ritter in a wheelchair Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. How many stars would you give TruGym? The number for the centre was not being answered, neither were emails. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. This gym is great! Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I went a few times a week and they were welcoming and a great bunch of people. We'll then contact Harlands on your behalf to get this resolved. 2023 Trustpilot A/S. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. The main reason that I joined is for the Les Mills Combat class. I was asked if Id like to suspend or cancel my membership. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Join the 242 people who've already contributed. It was ideal as there is a Friday class at 5:30. This hasn't happened and all attempts to contact them regarding this is being ignored. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Fuming to be honest. Suggested companies are based on peoples browsing tendencies. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. In reality this was my experience. Trugym is just at the level that suits me. We use dedicated people and clever technology to safeguard our platform. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Plus side, plenty of cardio equipment. Save your money, go elsewhere. I bought a membership 4 years ago. I signed up to the gym and have been going daily as i am very consistant with my training. Anyone can write a Trustpilot review. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. | Read 81-100 Reviews out of 267 I email head office never got a reply. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. This week i have attended a tone class and a body pump, both were identicle. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Voice your opinion today and hear what 263 customers have already said. They are still charging me 6 months later and now have sent me a bill for over 50!!! Not helpful at all. This gym is great! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. 2023 Trustpilot, Inc. All rights reserved. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Our gyms come with either a sauna or steam room (some have both!) TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 we were never told about it and there are no signs of cctv anywhere to warn us. Very shocking, and it looks like I'm one of many many cases. Try to greet customers with a smile and always be courteous and respectful. Anyone can write a Trustpilot review. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I got nothing. AVOID LIKE THE PLAGUE. why would you not notify any body ? Be proactive by paying attention to the customer's needs and offering help or recommendations . We use dedicated people and clever technology to safeguard our platform. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. They definitely make it difficult to contact them through their website. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Awful!! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Once my payment went through I got an email saying that they are closed. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. 2023 Trustpilot, Inc. All rights reserved. Also, water little bit too cold sometimes. I then get an email in May saying I would be charged 14 per month. i havent seen the gym manager, i dont know even if she exists, just heard there is one. We also ensure all reviews are published without moderation. How many stars would you give TruGym? The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Terrible service. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. truGym | Low-Cost Contract & Non-Contract Gym Memberships 2023 Trustpilot A/S. trugym customer service. The staff, although minimal, are friendly and helpful. Head office failed to respond to emails! All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Same as below - Trugym Bromley closed and didnt refund the lost membership. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 A wide variety of equipment to suit your personal needs. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Join the 270 people who've already contributed. The gym did not respond to my complaint. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Graham. We also ensure all reviews are published without moderation. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 14 I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. I choose at this time to cancel our memberships and truGym continued to take money from my account. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. There were a lot of guys when we went waiting outside. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. They definitely must have known about the closure. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. We also ensure all reviews are published without moderation. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. | Read 41-60 Reviews out of 258 A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. We also ensure all reviews are published without moderation. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Awful!!! TruGym is filled with good equipment and friendly staff. Absolutely flabbergasted of the audacity and attitude she had with me. Find out how we combat fake reviews. Good luck TruGym you are going to need it! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. ?TruGym this is unlawful and action is being taken. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Still waiting on a response to my request for a refund.