ebay who pays return shipping on damaged item ebay who pays return shipping on damaged item

In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Log on DoNotPay in your web browser and we will help you. See how to check the status of your return. Hope that helps. Use the carriers shipping calculator to find out how much return shipping will cost. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. There may have easily been one years ago that I dont remember, but for the most part we work hard to make sure we dont. Good luck. You can offer returns on individual or all items and distinguish between domestic and international return policies. 13 min article; Return postage for buyers. Send the order back. I've never sold an item that was received broken or damaged in any way, but if I did, I would not expect the buyer to pay the return shipping. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Gerenciando devolues, itens perdidos e reembolsos para vendedores, Polticas sobre comportamento de usurios, Viso geral da poltica de condio de devolues, No usado, inalterado, sem danos ou sinais de uso fora do estado do item anunciado ou como foi recebido, Todas as peas e acessrios devem estar intactos, Deve ser devolvido na embalagem original do produto: caixas, UPCs, bolsas ou itens usados para embalar e proteger o item, necessrio incluir todos os itens pertencentes embalagem original, como cabos, fios, controles remotos, manuais, cartes de garantia e descontos, presentes ou itens de bnus, Os itens devem conter etiquetas originais, rtulos e/ou materiais que acompanham o produto original, Inclua todos os certificados de autenticidade, graduao ou avaliao fornecidos, Os itens no devem ser removidos da embalagem selada, Deve ter qualquer combustvel ou lquido drenado, Se estiver montado, o item dever ser desmontado antes da devoluo, Os itens no podem parecer lavados ou usados, Os itens devem conter as etiquetas originais, O protetor higinico no pode ser removido de peas ntimas, O item no pode ser alterado de nenhuma forma, O item no pode estar manchado (de sujeira, maquiagem, alimento etc. I just wish more sellers would beflexible depending on the circumstances. 03-23-2018 06:31 PM. For items that have a total cost of $750 or more, signature confirmation is required. You must have gotten just the right customer service rep at just the right time to have had no problems. but you lost all creditability with this overly simplistic and frankly unbelievable article. What??? This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. I took pictures and opened a case. How you request the return depends on how you bought them. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. If youre a reseller in 2023, you can find deals on items in many places. Find It In Seconds! It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. 10-02-2020 Our app can also digest the company's return policy and help you send the faulty product back. Adding tracking details to your return helps protect against delays or issues in the refund process. Yes, no, maybe. Best Tips on Getting Compensated for an eBay Item Damaged in Shipping. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Saiba mais sobre proteo ao vendedor. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Hopefully he will be able to. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Jen in Indiana. Select View return details. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. All Rights Reserved. If they decide the request is reasonable, then they will process the request and transfer the money from the companys funds to the buyer. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. You will have time to upload your supplier's return label and handle the return . When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. Learn more about our Condition of returns policy. 1 Start your return Go to My eBay and find the item in your Purchase history, then select Return this item. If its a fragile item, use a double box with 2 of padding or fill in the first box and 3 of padding or fill between the two boxes. You can still close it if things are resolved. The next morning, EBay had refunded her??? Select your reason for the return and enter a comment about why you're returning it. Or perhaps send a replacement if you return the item via untracked shipping? If they agree, youneed to send funds to cover the cost. For more details, please see our Condition of returned items policy. Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Return shipping costs when you use an eBay label. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. Who is responsible for return shipping costs? Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. First response from me is always "Return for refund". They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. We called eBay ( BIG KEY! Bumper may require modification if your vehicle has a tow bar fitted. What am I going to do with the returned item? We used the other account for our own private purchases. Thanks for the good suggestion. When a case is opened, the buyer is asked to upload photos and offer details of the item. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. eBay Item Returned Damaged? , Most single items can be wrapped with 3 of padding in a single box. Get streamlined shipping at no extra cost Simply pay the cost to ship. We do not give refunds and this buyer did not read the terms. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. What happens if the item is lost while it's being returned? Select your reason for closing the return from the dropdown, and add details if you want to. I'm already prepared to take the loss, so if I get the refund, it'll be a bonus. If you don't ship the return by that date, we may close the request and you won't receive a refund. There's a good chance that the $100 printer, the $300 wide-screen monitor, or the $170 router you recently bought from Amazon weren't supplied to the e-commerce giant by their original . And if it does happen (this is the first one for us in years! For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Who pays for return shipping? Our kids especially had a great time with that one. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. Thats not even the best part! Choose a reason for the refund. If they deny it, escalate it to eBay and they will more than likely rule in your favor. Select your carrier and enter the tracking number. If the item is returned because its faulty, not as described, or damaged in the post, the seller has to pay return postage costs. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Jump into our 5-day e-mail intro course to see if this could be something for you. Asking for a Refund from the USPS. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. - edited Honestly, this has left such a bad taste. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Comment below and let us know what happened and how you resolved it. (Valid reason for a return, and I thought it worked when I sent it out). I hope to here from EBAY and or the Community to help me make the right decisions. For more detail, read our blog on fixing scratched lenses. Each year they make it more and more difficult for sellers, especially dealing with problem returns. Why would you risk having your seller rating dinged over a $4 item? I don't plan on stopping any time soon. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. We also help you file a refund claim with USPS, FedEx, and Amazon and get compensated for the trouble you have encountered without negotiating with company reps yourself! In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. Why should a buyer be out anything because they got something broken? Copyright 1995-2023 eBay Inc. All Rights Reserved. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. eBay Buyer Wants Seller to Pay Return Shipping "Whoever wins pays for shipping! If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. We can bypass any company's customer service, draft a refund demand letter, or initiate a chargeback process in your stead. Important If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. This bumper is a direct replacement for the original bumper if it has been damaged or if you want to upgrade. I sold hundreds of items with 100% feedback. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. You shouldnt have problems getting back the money that the item is worth. The letter also stated that there would be no replacements sent. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. If you aren't satisfied with the service you've received or an item you've purchased, all you need to do is fire up your DoNotPay app. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. You won't be able to re-open the request once it's closed. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. eBay is taking action to protect sellers for shipments to and from British Columbia. Simply retain your proof of postage as-per PayPals terms and conditions and submit a claim for a refund. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. As to a Return within the GSP for Not As Described, I would assume the same principle applies. Reply elislider 6 yr. ago How To File a USPS Delivery Complaint in a Few Clicks. I sent an item back to the seller, but it got damaged at some point in the shipping process. As a seller though, I would hate to see ebay make this a requirement .". Does eBay intimidate you? This again seems not logical. However, it already is quite flat. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Another big tip always use the proper packaging! All sellers need a filter to keep the "stories" out. Need an update on an open return request? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Appeal eBay's decision about a return or missing item for buyers. DoNotPay Will Help You Get Your Money Back, Amazon Item Not Shipped? The seller simply cancels the sale and a refund is sent back to the buyer. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. By the way, I notice you have four Neutrals in six months (which I think is a lot). Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Find the item in Returns and cancelled orders. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. If you want return shipping to be insured, see our section on alternative return shipping options. 4 min article. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. If you don't agree with our resolution when we've stepped in to help resolve an issue, you can appeal by providing new information within 30 calendar days of the case closing. We are only stating what happened to us- sorry if that is unbelievable. I grew up in Central Florida and have lived here my whole life. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback . Your email address will not be published. High-quality, easy online ordering, quick shipping. Paypal refunded us in full including the shipping. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. Expand. If the buyer is sending an item back because it doesn't match the listing description or it arrived damaged or faulty, you're responsible for the cost of return shipping, even if you don't offer returns. The amount of horse-hockey stories that would phone or walk-in was astounding. ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. I was indeed shocked that in was the first call this was resolved. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. The seller will also pay for return shipping. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. We appreciate the feedback. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Free shipping for many products! Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. Refunds go back to your original payment method and are typically available within 3-5 business days. We have a buyer who says the way we packed the item damaged it. Individual policies will vary from shop to shop. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. You would have done a greater service to your followers if you had taught them how to deal with a problematic return in a professional way. 04:43 AM. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. O comprador dever devolver o item no mesmo estado em que foi recebido, incluindo todos os componentes presentes na embalagem original. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. No, this seller is not in China . he's American. Find many great new & used options and get the best deals for Lord of The Rings Return of The King Gollum Talking Action Figure * Box Damaged* at the best online prices at eBay! The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. You've been a member since 2010 and you've logged dozens of transactions. Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. The item is only $25.00, but thetracked packet rate will be approximately $14.00. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. When I received the item back it was in all sorts of rough shape. I was paid for my item and the original ship cost. What happens if eBay seller doesnt respond to return request? Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Damaged Item Who Pays Return Shipping? ~Sandy 0 Kudos Login to Reply or Kudo Options Return an item with alternative shipping arrangements. Once you request a return, the seller should get back to you within 3 business days. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. (which did come as a shock we usually have to call 2-3 times to get something resolved). We tried reasoning with them but they would not budge. As others have said, why have the customer pay (dearly) to return a useless item? If not, or if you've paid for the label, you should, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. for jewellery, scarves and the like) and has had his share of negatives, for sure, but still less than 1% of his total sales. How do I initiate a claim? Can I still get a full refund? PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. Introducing Address Validation for eBay users, Important upcoming changes for sellers listing sneakers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections to sellers shipping from and to provinces affected by Hurricane Fiona, No Mail Collection on Monday September 19, Hone your selling skills with eBay Academy, Introducing Image Scanning for trading cards, Update from eBay Canada and collecting Canadian sales taxes, FedEx shipping is now available on eBay Labels, A new, easy way to share your listings on Snapchat, Updates are happening to some item specifics and category structures, Purchase and print FedEx shipping labels directly on eBay Labels, Prorated final value fee credits for partial refunds effective May 23, 2022, UPDATE: Important Message about the Situation in Ukraine, eBay Canada insertion fee and store subscription updates, Important Message about the Situation in Ukraine, eBay to extend seller protections to sellers impacted by the severe winter storm, Important information for sellers listing sneakers. Why was my refund less than the amount I paid? If you continue to use this site we will assume that you are ready to rock on with it. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. But that was not the case. 2 min article; I dont accept returns, why do I have to pay for a return postage label? This may take a few days. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. The good news isyou dont need to explore all this yourself! To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! A couple of buyers indicated they received no response. Whatever the reason for a return, as long as its requested within the appropriate time frame, you have to refund the original postage costs. Your email address will not be published. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. This buyer says the item is ruined because we folded the cardboard backing of the item. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. eBay Canadas Zero Insertion Fee listing promotion extended. Who's responsible for return shipping costs depends on why the item is being returned. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Learn more about return shipping. I received a damaged item (it happens, I understand that) and was politein my communication with the seller. From the dropdown menu, select Send refund. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? Para se qualificar ao eBay Entrega Garantida, o item devolvido dever estar exatamente na mesma condio em que foi recebido. Most sellers refund as soon as they get the item back. I don't accept returns, why do I have to pay for a return shipping label? Hopefully this isn't a seller in China. If you're responsible for the return postage costs, you'll see the price of return postage, and be able to purchase your label. Oh, I totally agree. Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. I sold an item and buyer said the shirt was faded, so I had to pay return shipping. . Dont let it! 4. You do not have permission to remove this product association. . And keep calling back if needed! All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. That shakes them out of the tree. They can then print the label and use it to send the item back to you. As a seller, I know when I'm being ripped off or when someone is being truthful. If a Global Shipping Program item arrives damaged, you would file a "return request," just as you would in a non-GSP transaction. FREE Shipping. I want to share an experiance that cost me lower seller ratings score. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. There are several ways you can send an item back to the seller. Many eBay sellers accept returns if you've changed your mind. Enter reasons for returning the order. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Who covers the shipping costs depends on why you're returning it. Estado igual ou inalterado (lista no exaustiva): Queremos ter certeza de que o eBay um espao de vendas justo. (Maybe that's what they're hoping for.). Here are some of the most common ways eBay sellers are scammed. Select your carrier and enter the tracking number. Death certificates show that you died. I attachedpictures of the item and requested resolution. Many eBay sellers do not understand that No Returns does not mean No Refunds. Learn more about our Condition of returns policy. Transfer money online in seconds with PayPal money transfer. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident.