how do i report a downed comcast line? how do i report a downed comcast line?

This website wants shut You can contact 811 to get utility lines marked. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Voting closed 14. Eastand Royal - Vice President of Customer Experience - LinkedIn #iworkforComcast Privacy Policy. The wires at my rental property are on the ground. Don't touch a downed power line or other equipment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Service Status Center | Comcast Business God forbid this huge company actually provide a phone number where you could talk to someone. My electric company has been out already and have told me that it is Comcast's issue. Welcome to the Xfinity community! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Contact Us | Comcast Business Support It is to be expected when weather conditions are severe. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. How to report a down or damaged CenturyLink line. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. How do I report a downed telephone line? Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. https://corporate.comcast.com/stories/meet-our-digital-care-team. Just select Xfinity support and you will be able to speak with the next available specialist. Thank you for bringing this issue to our attention. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Press question mark to learn the rest of the keyboard shortcuts. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Thank you! A drop-down list appears. We have made changes to keep employees safe so response and call times may be longer than usual. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. How do I report a downed telephone line? | AT&T Community Forums Rod Furlan is a crook and Thief and should be held accountable. It's a hazard to pedestrians and vehicles! Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. In the aftermath of a major storm, be aware of hazards presented by downed power lines. I will post again here when/if I receive a reply or action is taken. I also appreciate you taking a moment out of your day to reach back out to our team! the chances of Comcast having their act together enough to even . Please contact the moderators of this subreddit if you have any questions or concerns. An official employee, such as myself or whoever is first available, will respond. For your safety, do not touch or move the downed line. Press Enter to send it. For immediate assistance, check out the Xfinity Assistant. Question: Does Comcast Hve To Repair A Cut Cable Line. Comcast landlines are being used by homes and businesses alike. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. How do I get Comcast to come deal with this? Call 800.288.2020 and select Repair. Our team can help get that line raised. Click the "New message" (pencil and paper) icon, 3. Scroll down and select Manage Internet. Privacy Policy. Hope this helps you out. I suspect it's an old wire). Cookie Notice Verizon Customer Service - Contact Us | Verizon Help Center and Support Not a word either by phone, email or through the support chat since then. If you receive overhead electric service, your electric system con- sists of the following: 1. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Comcast does not do tree trimming. if the line is damaged, to reconnect service they'd probably be running a new line anyways. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. STAY AWAY from downed power lines. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. I am a bot, and this action was performed automatically. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. up. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! New comments cannot be posted and votes cannot be cast. . Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Contact Us - Customer Support | DISH I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Click to reveal Call us anytime at. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. I have a downed wire in the middle of the street. Help and Support Topic | Comcast Business Support That person will tell you who the city's contact is in the Comcast governmental affairs office. Connectivity and managing Your Comcast Business network. Let us know if you find downed or uncovered wires or cables in your area. They have been hanging very low for over a year. 1 6 Report it as a hazard to your local PD, maybe they have a better contact. You can report an issue by going to the Xfinity Status Center. Scan this QR code to download the app now. Then it thanks me for signing in. Do not send the firewall logs as an attachment. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. I hate to hear this has been your experience and would love to investigate this for you! Thank you for reaching out to our forums community, its great we can connect this way! Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Get in touch with Comcast Business. No worries, Our team can definitely help right here! We can assist you with getting a ticket opened to let our amazing local team know. For immediate assistance, check out the Xfinity Assistant. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! Whenever there is an outage, your first step is to report it via email or twitter. How do I get Comcast to fix a cable line? - MetaFilter For more information, please see our Make sure you are signed in with your Xfinity credentials. If you absolutely need to have it removed, consult with an electrician before doing so. ASA, ABA, Adherence). I really appreciate you being a member of the Comcast Family! Comcast Xfinity Outage Report Is The Service Down? Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. If you smell natural gas or see downed power lines please do NOT use this page. Who removes tree branches resting on utility cables in easement? Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. If you have questions about your services, we're here to answer them. -You are responsible for the "mast," the . Stay at least 10 feet away from the wire and secure the area to keep others away, too. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Then, call PG&E at 1-800-743-5000. An official employee, such as myself or whoever is first available, will respond. Welcome to the Xfinity community! Internet Security with Xfinity - Report Abuse Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Who Do I Contact About Downed Phone Line In My Backyard? Yes, Comcast will come to your house to install the cable lines and equipment to your home. Thank you so much for contacting our Xfinity Support Team over Reddit. Press Enter to send it. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Thanks! How to stay in touch with Verizon during an emergency 1. Please call this number (855) 307-4896 to set up your service. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Genius. I am a bot, and this action was performed automatically. Id give them a ring. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Let us know. The tubing will start to shrink almost right away. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. The channel and its live streaming world news is available . I am a bot, and this action was performed automatically. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. How do you get straight to a representative? An official employee, such as myself or whoever is first available, will respond. Click the Check for Issues button. Please send us a PM with your first and last name, as well as house numbers to your service address. How Do I Report a Problem with My Comcast Landline? - GetHuman Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words We truly appreciate you taking the time to reach out to let us know about a downed wire. Performance & security by Cloudflare. Then it tells me it can help me better if I sign in. Press question mark to learn the rest of the keyboard shortcuts. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Call 800.288.2020 . When should we expect this to be corrected? When asked if you want to order new service, say "No." You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Write your 17-digit account number on the "For" line of your check or money order. Call BGE at 1-877-778-2222 to report any downed electrical lines. Update on June 10, 2021. Cookie Notice I hope youre having a great week so far! 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Thanks! Discussion. 115.124.120.233 There may be a 60 day notice cancellation fee for your service. Reporting A Downed Dangerous Pole | AT&T Community Forums See how you can save when you add Comcast Business Mobile or add a new line. Don't touch anything or anyone in contact with a downed power line. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Please send a private message with your name and service address by clicking on the chat icon so I can further assist. It's in front of my yard, and it goes across the street. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. and our I have a downed wire in the middle of the street. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. DO NOT TOUCH downed lines or anything they are touching. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. The easement at my back property line has poles with electric and utility lines. Wires down in your yard: Who is responsible? - ABC27 Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. Full special report: Alex Murdaugh found guilty in murders of wife and son Can you direct message us your name and address, please? I called but only received voice mail. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How do I talk to a real person at Comcast? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Throughout our history, DISH has always put customers first. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Tips in case of an outage What if my power is out? A: Cable and phone wires dont carry current, so its safe to remove them. Payments are posted to your account after 5:30 p.m. on the day they are received. I think it may be the original phone line. Archived post. If you have questions about your services, we're here to answer them. I explained this to the rep when I called to cancel. Some utility companies mark or paint their lines. Xfinity Status Center - Check for Service Outages In Your Area You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. It has been severed months ago and left hanging. how do i report a downed comcast line? - perfumexo.com If you have questions about your services, we're here to answer them. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . A drop-down list appears. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Create an account to follow your favorite communities and start taking part in conversations. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! How to Report an Issue Online Visit xfinity.com/xfinityassistant. We've had a downed wire touching our building for about two months at this point. This post was marked as solved. Responsible . I have called multiple times but I don't have an account so it won't let me through to talk to someone. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Contact Comcast and let them know of the down landline problem. Jul 2007 - Sep 20169 years 3 months. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. . Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? There appears to be no other way to contact comcast/xfinity. Include the words "Firewall Investigation" in the subject line. Woman battles Comcast over downed line - WSAZ I would like to report down wires in my back yard for the second time. Sky News is a British free-to-air television news channel and organisation. Hi, @user_af7a95. Xfinity Customer Service - Contact Us You will need to contact a tree trimming service yourself. Remember: This number is just for unburied ground cables. Where or how can I report this? We have all the tools to help with your cable line and make sure it gets taken care of. Reporting this to comcast seems to be a problem. Massive outages do occur because of problems such as storms, floods etc. how to report downed wires | Xfinity Community Forum I called 800-288-2020 and was told to call Risk Management at 800-894-0374. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Comcast Xfinity Outage Map Is The Service Down? Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Why is my Xfinity Cable box stuck on boot? I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Can you please send us a Modmail message with your first and last name and full address? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Press 0 a lot.